Four agency tiers. Every plan includes the full white-label platform, custom branding, client workspaces, the visual agent builder, and the native MCP server. Pricing scales with sub-account count and monthly task runs.
| Plan | Monthly | Annual (per month) | Sub-accounts | Task runs / month | White-label | SLA target | Support | Trial |
|---|---|---|---|---|---|---|---|---|
| Starter | $199 | $159 | 3 | 2,000 | Limited (Nexaera badge) | Best-effort | 14 days | |
| Operator | $499 | $399 | 15 | 15,000 | Full (custom domain) | Best-effort | Priority email | 14 days |
| Scale | $999 | $799 | 100 | 50,000 | Full + white-label MCP | 99.5% | Priority + team access | 14 days |
| Enterprise | from $2,500 | Custom | Unlimited | Custom | Full + dedicated infra | 99.9% | Dedicated AM + QBR + Slack | Guided POV / 30-day paid pilot |
Enterprise is sales-led with MSA + DPA + BAA, 4-week implementation, SAML SSO on roadmap, and dedicated infrastructure available.
Nexaera takes zero markup on provider usage. The following are billed directly by the provider, not by Nexaera:
| Category | Providers | Billed by |
|---|---|---|
| LLM tokens | OpenAI, Anthropic, Google Gemini | Provider |
| Voice TTS / STT | ElevenLabs, Deepgram | Provider |
| Telephony minutes | Twilio, Vapi, Telnyx, SIP trunks | Provider |
| Web data APIs | Perplexity, Tavily, Firecrawl, Apify | Provider |
| Email send | Resend, SendGrid, SMTP | Provider |
Agencies keep 100% of the markup between wholesale provider cost and what they charge their clients. Competitors like Synthflow, Vapi, and GoHighLevel mark up voice minutes and AI calls 2–4× over wholesale.
A task run is a single agent execution, workflow run, or automation step that uses Nexaera infrastructure. LLM API, voice, and channel-provider costs are passed through separately when agencies bring their own keys.